Forgotten username recovery requires contacting live chat with account verification details including registered email address, phone number, and recent deposit information. Support can’t retrieve usernames via email for security reasons – live chat verification ensures account protection against unauthorised access attempts. Document verification at Lucky Ones accepts several forms of Australian ID, making the process flexible for different players. Your driver’s licence works perfectly, but they also accept Australian passports, proof of age cards, and even Medicare cards for identity verification. The system prefers government-issued photo ID that clearly shows your name, photo, and pilowtalks.com date of birth. If you’re comfortable playing on an international platform and like experimenting with bonuses and different payment methods, Lucky Ones is worth a try. Just start small, learn the system, and see how it fits your playing style.